Articles Search Results
- How do I register my E-911 address?
Upon the completion and processing of your sign up, you must log into our vPanel Account Management Tool and manually update your E-911 address information. Please follow the steps below to update your E-911 address: &nb... Read More
- What is E-911?
E-911 stands for Enhanced 911. This service is provided where available as a VOIPo customer. When you place a call to 911 your information is sent to the nearest Public Safety Answering Point (PSAP). With E-911, operators no longer need to ask ... Read More
- Can I dial 900 area code numbers with my VOIPo service?
No, VOIPo service does not support dialing 900 area code numbers.... Read More
- Can I receive collect calls with my VOIPo service?
No, VOIPo does not support receiving collect calls.... Read More
- Can I use my VOIPo service when I am out of the country?
Please be aware that VOIPo can not offer assistance with any connectivity issues while using the hardware outside of the US. As a US based company at this time we only support the use of our services within the US.... Read More
- Can I use VOIPo over a dial-up internet connection?
Voice over IP requires a high speed internet connection (broadband) such as DSL, cable internet, or fiber. You will not be able to use dial-up internet with VOIPo service.... Read More
- What type of internet service do I need for VOIPo?
VOIPo requires a high speed internet connection such as DSL, cable internet, or fiber optic service (such as FiOS). It also requires a minimum of 256 kilobits per second or higher, upload and download spe... Read More
- Does VOIPo offer BYOD (Bring Your Own Device) service?
While VOIPo does not offer a separate BYOD plan, BYOD credentials are generated once you register your official VOIPo device. To retrieve your BYOD credentials for your own equipment: 1)... Read More
- My call quality is poor, what could be causing this?
Generally, poor call quality is a result of an issue with the internet connection. There are multiple tests you can conduct to test your internet connection. VOIPo provides a utility for testing that can be down... Read More
- Is there any trial period for VOIPo service in case it's not right for me?
We believe our service is the best choice for anyone seeking a reliable, feature-rich VoIP service with excellent customer service. Because we're so sure you'll be satisfied with the service, we offer a 30 day guarantee. If with... Read More
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